A Critical Analysis of the Implementation and Development of Clinical Term Paper

A Critical Analysis of the Implementation and Development of Clinical Supervision in the Workplace, a Professional and Personal Account - Term Paper Example The current environment for the clinics contains many forces such as increased customer expectations, steeper competition and public sector agency pressures that demanded unprecedented levels of change. Clinics are taking serious measures to improve their performance in relation to their competitors. One of the efforts that they adopt is to improve is the quality of their services. This effort had significant results in the cost-cutting of the clinics' expenses and higher customer satisfaction. The five service quality dimension -- tangible, reliability, responsiveness, assurance and empathy -- is important for a clinic today. If without one of the service dimension, it could be the effect on the whole clinic's organization management, and indirectly it will give the bad corporate image from the public view. In a technology age today, the clinic must keep up-to-date on improving new bio equipment or bio-instrumental facilities in a clinic. By having the new high tech equipment and facilities in a clinic, it can give confidence and trustfulness to patients. Besides that, clinics also responsive to the patient's needs, if fail to respond in a second of time, it may losing a human life. By the way, the clinic staffs, doctors and nurse must always give the concentration or empathy on the patient and customers needs, because it can affect building trustfulness within customers/patients and organization. Clinical supervision sits at the heart of the UK Government's agenda for improving the quality of service delivery (Department of Health, 1997, 1998, 1999). The practice in the workplace was introduced as a way of using reflective practice and shared experiences as a part of continuing professional development.